RMA Form

Return Material Authorization form.

This field is for validation purposes and should be left unchanged.

Terms of Service

  1. Please include a completed Return Merchandise Authorization (RMA) worksheet in each box returned.
  2. Mark all boxes in shipment with RMA number provided.
  3. RMA is valid for 90 days from date of issue. A new RMA number will be required if items not received within 90 days.
  4. Items returned without a valid RMA number will be returned to sender.
  5. If item is deemed to not be covered under warranty and requires repair, a valid purchase order (PO) is required. If a PO is not received within four weeks, item may be returned as received.
  6. If item is tested with no fault found, a fee for return shipping will be charged.
  7. Signal monitors requiring repair or recertification must have a PO associated with the RMA.
  8. Please return to the address below:
    Eberle Design Inc.
    1497 Co Rd 2178
    Greenville, TX
    75402
    480-968-6407

RMA Information

These numbers are assigned by our team after we review your request.
Assigned by our team.
If our support team gave you a ticket number, enter it here.
Enter a purchase order # (PO) here if you require repairs not covered under warranty or for product recertification.

Bill-To / Distributor Information

Bill To:(Required)
We'll send your RMA confirmation and any follow-up messages to this address.

Ship-To Address

Shipping address
Same as bill to
Ship To:

Items Being Returned

Add one row per item. Please be as specific as possible with the reason for return.
Items(Required)
Part Number
Serial Number
Reason for Return / Description of Issue
 
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Any additional context that will help our team diagnose the issue.
Technical Support Phone - 480-968-6407
Email - techsupport@synapse-its.com
Technical Support Hours - 7 AM - 4 PM CT
Submit RMA Request