For Signal Monitor Repair / Recertification please refer to the Recertification program.
For all other EDI components the Repair process is as follows:
Units must be packaged in approved packaging for safe transport, otherwise warranty may be voided.
All Repairs/Recertification’s MUST have an RMA# and a PO#. Please fill out the RMA Repair Form and include it in your shipment. Send any units requiring service directly to:
Eberle Design Inc.
Attention: Service Department
3510 E Atlanta Avenue
Phoenix, AZ 85040
To avoid potential delays please include all contact information and any relevant test reports or failure descriptions.
Any Repair related correspondence can be sent directly to Services@EDItraffic.com.
Warranty and Repair Statement
In order to keep pace with aging equipment, parts obsolescence, and to provide the highest level of service to our customers, EDI has changed our repair policy. Effective June 2013, a new policy places limits on the age of equipment that can be tested and repaired.
EDI can accept a Purchase Order or VISA, Mastercard, Discover and American Express credit cards. A Purchase Order should be sent to Repair@EDItraffic.com. For Credit Card charges please use this Authorization form, or charge-authorization via telephone.
Sales & Marketing Information
Telephone: (480) 968-6407
Fax: (602) 437-1996
7:30 am to 4:00 pm MST